第六屆供應(yīng)鏈創(chuàng)新峰會2018中國聚焦（SCCN2018）于2018年5月25日在上海中星鉑爾曼大酒店落下帷幕。作為國內(nèi)首屈一指的供應(yīng)鏈高峰論壇，本屆大會有超過500+全球企業(yè)高級代表出席，30+ 供應(yīng)鏈企業(yè)高管和專家分享其供應(yīng)鏈的最佳實(shí)踐、供應(yīng)鏈創(chuàng)新、技術(shù)變革、供應(yīng)鏈網(wǎng)絡(luò)優(yōu)化、采購等召開為期兩天的深入探討。會議開設(shè)包括主題演講、案例分享、小組論壇、雞尾酒會等形式，本屆會議吸引及邀請到包括來自上海大學(xué)、阿里巴巴、冰雪皇后、宏基集團(tuán)、如新集團(tuán)、華為集團(tuán)、聯(lián)邦集團(tuán)、塔吉特集團(tuán)、科朗集團(tuán)、萊茵集團(tuán)、索迪斯集團(tuán)、康寧集團(tuán)、顧家家居、恰恰集團(tuán)、聯(lián)想集團(tuán)、傳化集團(tuán)、康師傅、達(dá)能集團(tuán)、史丹利集團(tuán)、上海醫(yī)藥集團(tuán)、巴斯夫集團(tuán)、諾基亞集團(tuán)、聯(lián)想集團(tuán)、戴爾集團(tuán)、美的集團(tuán)、小米集團(tuán)、德邦物流集團(tuán)、史泰博集團(tuán)、通用汽車、南京衛(wèi)崗乳業(yè)集團(tuán)、中興通訊、人頭馬、ABB、星巴克、POLYCOM、GROUPE ERAM、Shop Direct、Jax Coco、KUKA Home…等在內(nèi)的400+全球知名企業(yè)和20+位供應(yīng)鏈管理重量級演講嘉賓的參與。本次論壇旨在為供應(yīng)鏈的企業(yè)搭建商務(wù)合作和學(xué)習(xí)交流的平臺。參會企業(yè)來自：全球制造業(yè)，快消，零售，電商，醫(yī)藥，高科技等行業(yè)500強(qiáng)，中國100強(qiáng)生產(chǎn)企業(yè)以及全球知名物流運(yùn)輸、倉儲、軟件、供應(yīng)鏈解決方案等服務(wù)公司。

　　第六屆供應(yīng)鏈創(chuàng)新峰會2018中國聚焦作為供應(yīng)鏈和物流創(chuàng)新峰會系列會議之一，本次大會以“全球視角，中國機(jī)遇-從供應(yīng)鏈出發(fā)”為主題，在全球遠(yuǎn)景的背景之下，供應(yīng)鏈專家從供應(yīng)鏈的角度出發(fā)，探討和發(fā)掘中國供應(yīng)鏈機(jī)遇，同時(shí)致力于探索以客戶驅(qū)動(dòng)和技術(shù)驅(qū)動(dòng)的未來供應(yīng)鏈。集中討論并為中國及亞太地區(qū)供應(yīng)鏈與物流管理者與從業(yè)者帶來關(guān)于推動(dòng)供應(yīng)鏈在新時(shí)期的創(chuàng)新、變革、轉(zhuǎn)型、數(shù)字化的戰(zhàn)略與執(zhí)行線路圖，為供應(yīng)鏈決策者們提供一個(gè)獨(dú)具一格的商業(yè)交流，競爭戰(zhàn)略提升和學(xué)習(xí)的平臺。峰會將匯聚來自于制造業(yè)、快速消費(fèi)品、零售商、高科技產(chǎn)業(yè)、制藥、電子商務(wù)、化工、第三方物流等生產(chǎn)性企業(yè)參與為連接您和您的客戶提供完美的平臺，展示您的產(chǎn)品市場前景。這也是一個(gè)高效的結(jié)交新客戶，加強(qiáng)您的市場領(lǐng)導(dǎo)地位的活動(dòng)平臺。無論您是高級管理人員還是供應(yīng)鏈上的實(shí)踐者，SCCN2018都是您獲得實(shí)踐技能和解決方案，制定供應(yīng)鏈管理戰(zhàn)略,提高業(yè)務(wù)盈利能力,提升客戶服務(wù)水平和產(chǎn)生真正的競爭優(yōu)勢的最佳選擇。

　　本次大會部分參會企業(yè)

　　在本次大會中，國務(wù)院發(fā)展研究中心魏際剛主任在大會就“邁向新時(shí)代的物流與供應(yīng)鏈強(qiáng)國”這一主題進(jìn)行了發(fā)言。魏主任講述了中國產(chǎn)業(yè)問題以及產(chǎn)業(yè)發(fā)展面對的巨大國際挑戰(zhàn)并對當(dāng)前的中國的經(jīng)濟(jì)局勢進(jìn)行了分析，經(jīng)濟(jì)發(fā)展動(dòng)力從混合動(dòng)力到全新動(dòng)力。在發(fā)言中，魏主任提出了新時(shí)代物流業(yè)的新方向以及物流企業(yè)競爭新優(yōu)勢，稱為“北斗七星陣”，即更強(qiáng)連接，更快響應(yīng)，更好定制，更多增值，更加靈活，更富安全，更具綠色。同時(shí)魏主任就供應(yīng)鏈提出了發(fā)展的戰(zhàn)略思路，最后總結(jié)了物流之道與供應(yīng)鏈之道。

　　國家發(fā)展改革委員會綜合運(yùn)輸研究所吳文化副所長在大會就“推動(dòng)交通物流整合發(fā)展，助力經(jīng)濟(jì)發(fā)展質(zhì)量效率動(dòng)力變革”進(jìn)行了發(fā)言，在發(fā)言的過程中，吳副所長主要對推動(dòng)交通物流融合發(fā)展的要求與趨勢、以技術(shù)創(chuàng)新和組織創(chuàng)新為突破提升交通物流融合水平、交通運(yùn)輸與物流融合發(fā)展政策保障這三大板塊進(jìn)行了發(fā)言。

　　交通運(yùn)輸部公路科學(xué)研究院黨委書記副院長楊文銀在大會致辭，并攜眾嘉賓開啟“基于大數(shù)據(jù)的中國公路貨運(yùn)行業(yè)運(yùn)行分析報(bào)告”發(fā)布會，并合影留念。

　　在全體大會中ABB機(jī)器人供應(yīng)事業(yè)部供應(yīng)鏈管理副總裁Fabrice THOMAS主持了題為：構(gòu)建未來供應(yīng)鏈物流藍(lán)圖-以客戶為中心與技術(shù)驅(qū)動(dòng)的CXO對話，參與嘉賓有香港物流及供應(yīng)鏈管理應(yīng)用技術(shù)研發(fā)中心席執(zhí)行官黃廣揚(yáng)，史丹利百得全球供應(yīng)鏈副總裁Gabriel Arreaga，飛格物流全球戰(zhàn)略拓展負(fù)責(zé)人Andreas Pott，艾歐史密斯中國信息技術(shù)及供應(yīng)鏈副總裁兼兼首席信息官彭元華。

　　SAP Ariba大中華區(qū)數(shù)字轉(zhuǎn)型總經(jīng)理周子明先生在大會就“創(chuàng)新之旅：供應(yīng)商網(wǎng)絡(luò)的價(jià)值最大化”進(jìn)行了演講。

　　Weave Services資深項(xiàng)目經(jīng)理Tim Edmunds在大會就“實(shí)施數(shù)字化供應(yīng)鏈戰(zhàn)略的實(shí)用指南”進(jìn)行了演講。

　　邁創(chuàng)智慧供應(yīng)鏈——“智慧供應(yīng)鏈驅(qū)動(dòng)的售后服務(wù)創(chuàng)新與升級”經(jīng)驗(yàn)分享Maitrox Smart Supply Chain - Experience Sharing of “The Innovation and Promotion of After-Sales Service Model Driven by Smart Supply Chain”

　　邁創(chuàng)智慧供應(yīng)鏈?zhǔn)苎麉⒓恿舜舜蝿?chuàng)新峰會，公司副總方堯上臺做了以“智慧供應(yīng)鏈驅(qū)動(dòng)的售后服務(wù)模式創(chuàng)新與升級”為主題的專題演講。在演講中，方總以印度和泰國為例，分享了邁創(chuàng)智慧供應(yīng)鏈在當(dāng)?shù)厥酆蠊?yīng)鏈的實(shí)踐經(jīng)驗(yàn)，幫助客戶優(yōu)化海外售后服務(wù)模式，主推“1小時(shí)快修”，提升服務(wù)質(zhì)量，提高品牌美譽(yù)度。

　　Maitrox Smart Supply Chain was invited to attend the summit and our vice president, Yao Fang gave the speech of “The Innovation and Promotion of After-Sales Service Model Driven by Smart Supply Chain” for the audience. During the speech, Yao Fang took India and Thailand as examples, and shared our practical experience of local after-sales supply chain. We helped our clients to optimize their oversea after-sales service models, promote “One-Hour Quick Repair”, and improve the service quality and brand reputation.

　　在這個(gè)經(jīng)濟(jì)轉(zhuǎn)型與產(chǎn)業(yè)交叉融合升級的時(shí)代，中國企業(yè)的銷售增長遇到新的瓶頸期，數(shù)千萬家企業(yè)開始重新審視傳統(tǒng)的銷售路徑，并尋求以新的方式完成供應(yīng)鏈的革命。在這場供應(yīng)鏈的革命中，中國企業(yè)逐漸意識到：產(chǎn)品銷售到客戶的手中不再是供應(yīng)鏈的終點(diǎn)而是供應(yīng)鏈新的起點(diǎn)。售后服務(wù)創(chuàng)造的價(jià)值已經(jīng)越來越凸顯其重要性，以服務(wù)為中心的增值服務(wù)將成為企業(yè)業(yè)績的新增長點(diǎn)。

　　With the era of economic transformation, and industrial integration and promotion, the growth of sales for Chinese companies has encountered to a new period of bottlenecks. Thousands of companies have begun to reexamine the traditional way of sales, and they have sought to complete the supply chain revolution in a new way. In this supply chain revolution, Chinese companies have gradually realized that products sold to the customers is no longer the end of the supply chain, but the new start. The values created by after-sales service have become more and more important. The value-added service which is focused on “service” itself will become a new growing point for the performance of all Chinese companies.

　　作為中國品牌面向海外的售后供應(yīng)鏈服務(wù)開創(chuàng)者，邁創(chuàng)智慧供應(yīng)鏈在數(shù)年之前，便看到了基于互聯(lián)網(wǎng)來提升售后供應(yīng)鏈為企業(yè)業(yè)績增長帶來的價(jià)值，率先開創(chuàng)了消費(fèi)電子產(chǎn)品的海外售后供應(yīng)鏈服務(wù)，并提出了“1小時(shí)快修”的售后供應(yīng)鏈新服務(wù)理念。經(jīng)過多年的創(chuàng)新探索，邁創(chuàng)智慧供應(yīng)鏈基于降低成本與提升效率創(chuàng)建的售后供應(yīng)鏈管理服務(wù)，已經(jīng)服務(wù)于多家世界500強(qiáng)客戶和民族品牌，成為他們售后供應(yīng)鏈服務(wù)的得力幫手。

　　As the pioneer of after-sales supply chain service for Chinese brands going overseas, Maitrox Smart Supply Chain found the values for the growth of company performance through improving the supply chain based on the internet a few years ago. Maitrox starts to provide the oversea after-sales supply chain service of electronic products, and present the new service idea of “One-Hour Quick Repair”. Through years of innovative exploration, many Top 500 worldwide clients and national brands have been served by Maitrox’s after-sales supply chain management services with the purpose of reducing cost and improving efficiency, and Maitroxhas become a good helper for them in after-sales service area.

　　“1小時(shí)快修”的創(chuàng)新服務(wù)，由“推送計(jì)劃+后付費(fèi)+維修分撥”三個(gè)維度結(jié)合，幫助手機(jī)品牌商精準(zhǔn)計(jì)劃手機(jī)備件數(shù)量，并買斷相應(yīng)的手機(jī)備件后，在維修站點(diǎn)旁設(shè)立覆蓋就近配送距離的備件倉庫，根據(jù)大數(shù)據(jù)精準(zhǔn)預(yù)估備件數(shù)量，運(yùn)送備件至手機(jī)品牌商維修站點(diǎn)旁的備件倉，保證品牌商的授權(quán)維修網(wǎng)點(diǎn)“備件在手，維修無憂”！只要有消費(fèi)者來維修手機(jī)，維修的訂單發(fā)生，維修的手機(jī)備件被使用掉時(shí)，品牌商們才支付這一單維修單的服務(wù)管理費(fèi)用給邁創(chuàng)。同時(shí)，這些授權(quán)的維修網(wǎng)點(diǎn)兼具“手機(jī)維修服務(wù)中心+手機(jī)備件分撥”的功能，將“DC”（分撥中心）和“ESC”（獨(dú)家服務(wù)中心）結(jié)合為“D-ESC”，以此實(shí)現(xiàn)了“維修+分撥”及“共享庫存”三合一的功能。

　　The innovative service of “One-Hour Quick Repair” has integrated three models of“PPU+PUSH+DESC” in order to help mobile phone brands accurately forecast the number of spare parts they need. Maitrox would first buy spare parts, then set up warehouses covering the nearby distance of maintenance stores for storing these spare parts, forecast the number of spare parts according to the estimation of big data, and finally send spare parts to the warehouses nearby the maintenance stores. This ensures that “spare parts on hands, no worries of repair”. As long as the customers go to repair their phones and spare parts are used along with the repair orders, mobile phone brands then pay the service management fees for Maitrox according to the number of repair orders. At the same time, these authorized maintenance stores have the functions of “mobile phone maintenance service center” and “spare parts distribution”. They turn “DC”(Distribution Center) and “ESC”(Exclusive Service Center) into “DESC” so as to achieve the goals of “maintenance”, “distribution”, and “shared inventory”.

　　在會上，方總分享了印度的售后供應(yīng)鏈解決方案的案例，提到曾有一個(gè)客戶帶著自己的產(chǎn)品去了印度，一度賣到當(dāng)?shù)匦袠I(yè)銷售的第二名，在全印度開了500多家維修中心。然而……理想很豐滿，現(xiàn)實(shí)卻很骨感，備件達(dá)成率低（0BD 65%，3BD 80%）、庫存周轉(zhuǎn)周期長（5個(gè)月）、假單猖獗、壞件回退周期長、一面缺料一面冗余等各種問題接踵而至。邁創(chuàng)智慧供應(yīng)鏈就這些客戶遇到的棘手問題提出了一套完善的供應(yīng)鏈解決方案。我們統(tǒng)一做了全印度的售后服務(wù)備件需求預(yù)測，升級合格的ESC成為D-ESC，協(xié)助分撥區(qū)域市場，并做統(tǒng)一壞件回退。智能系統(tǒng)統(tǒng)一規(guī)劃整體售后物料計(jì)劃及分撥，保證物料KPI達(dá)成。邁創(chuàng)智慧供應(yīng)鏈協(xié)助客戶：

　　·3個(gè)月內(nèi)高效完成ASP到D-ESC的布局轉(zhuǎn)變， 從3家ASP增加到50+家D-ESC，備件供應(yīng)及壞件回退的時(shí)間大幅縮短；

　　·0BD平均PAL從65%提升到93%，3BD平均PAL從80%提升到96%；

　　·庫存周轉(zhuǎn)期從5個(gè)月降到3個(gè)月；

　　·整體售后服務(wù)成本大幅下降；

　　·印度售后業(yè)務(wù)連續(xù)兩次在集團(tuán)內(nèi)部售后業(yè)績評審中位列全球第一。

　　On the Summit, Yao Fang also shared the case of Indian after-sales supply chain solution. There used to be a client who brought his own products and went to India. Once the products were sold within India, they ranked No.2 on the sales list in India. And then he opened more than 500 maintenance centers in India as well. However, the ideality was full, the reality was cruel. There were continuous problems such as PAL (parts available level) was low (0BD 65%，3BD 80%); the inventory TAT (turnaround time) was long (5 months); lots of fake orders; defective spare parts returning period was long; and lacking of materials as well as redundancy happened. Maitrox Smart Supply Chain provided the client with a comprehensive supply chain solution according to these tough problems. We had unified the demand forecast of after-sales service spare parts in India. We had upgraded qualified ESC to D-ESC. We assisted the distribution in regional markets and we did defective spare parts return together. We used our smart system to plan for after-sales material planning and distribution. We ensured that the KPI of material could be achieved. Maitrox Smart Supply Chain helped the client:

　　·Efficiently changed the layout from ASP into D-ESC within 3 months; 3 ASPs had been increased to 50+ D-ESC; the time of spare parts supply and defective spare parts return was significantly reduced;

　　·The average PAL of 0BD was increased from 65% to 93%, and the average PAL of 3BD was increased from 80% to 96%;

　　·The inventory TAT was reduced from 5 months to 3 months;

　　·The overall after-sales costs were greatly reduced;

　　·Indian after-sales business ranked No.1 worldwide in the after-sales performance within the Group evaluation.

　　邁創(chuàng)智慧供應(yīng)鏈的“1小時(shí)快修”可以通過一體化的智能計(jì)劃系統(tǒng)，實(shí)時(shí)糾偏精準(zhǔn)預(yù)測，減少庫存、物流頻次和管理人員，達(dá)到高維系統(tǒng)化協(xié)同管理。

　　The “One-Hour Quick Repair” of Maitrox Smart Supply Chain can be achieved by integrative smart planning system. It can correct the mistakes immediately, do precise forecast, reduce the inventory, reduce the frequency of logistics, reduce the number of management staff, and finally achieve collaborative and systematic management of high-level repair.

　　邁創(chuàng)智慧供應(yīng)鏈當(dāng)下走出的“1小時(shí)快修”的新道路，無疑是消費(fèi)電子產(chǎn)品售后供應(yīng)鏈發(fā)展的新模式。未來我們將提供大客戶全球售后備件解決方案、大客戶全球售后備件菁英解決方案（1小時(shí)快修）、中小客戶全球售后整體解決方案、大客戶售后按需印刷POD解決方案、大客戶生產(chǎn)線VMI/JIT庫存解決方案、大客戶全球備件調(diào)撥解決方案、手機(jī)/電腦行業(yè)解決方案、汽車行業(yè)解決方案、以及家電行業(yè)解決方案等。我們也有理由相信，在數(shù)字化和信息化的今天，邁創(chuàng)智慧供應(yīng)鏈可以憑借14年來累積的經(jīng)驗(yàn)，用更優(yōu)質(zhì)的服務(wù)，最前端的供應(yīng)鏈服務(wù)來幫助客戶企業(yè)完成蛻變，繼續(xù)領(lǐng)跑國內(nèi)供應(yīng)鏈服務(wù)市場。

　　The new ground of “One-Hour Quick Repair” explored by Maitrox Smart Supply Chain is the new model for the development of electronics products after-sales supply chain. In the future, we will provide the global after-sales spare parts solutions for large clients, the global after-sales spare parts elite solution (One-Hour Quick Repair), the global after-sales solution for the small and medium clients, the after-sales POD solution for large clients, the VMI/JIT inventory solution in the production line for large clients, the global spare parts rebalance for large clients, mobile/computer industrial solutions, automotive industrial solutions, household electronic appliances industrial solutions, and so on. We also have reasons to believe that in today’s market with digitization and information, Maitrox Smart Supply Chain can provide good and advanced service to help our clients completely change in a brand new way based on our 14-year experience. We can finally help them to lead in the domestic supply chain service market.